The Top 4 Complaints Against Deck Builders

Have you ever lodged a complaint against a home renovation contractor? If you’re lucky, the answer to this question is ‘no’ – but let’s be honest, not everyone is that lucky. There are hundreds, if not thousands, of new complaints being made every day – whether it’s about service, workmanship, or any other aspect of the customer journey. Even the best contractors will receive a complaint from time to time – the difference is that reputable home renovators will do what it takes to address the complaint and make it right.

The same goes for deck builders. With the summer months in full swing, there are lot of backyard decks being built and resurfaced across the country. People want to take full advantage of the warm weather. They want all of the great benefits of a backyard deck, including the ability to entertain friends, do yoga or other exercise routines, or just relax under the stars with a glass of wine. There are endless uses for backyard decks, which means there are a lot of people hiring contractors to build them – which means, of course, that there are a lot of different contractors with different levels of experience and integrity. Here are four of the most common complaints that arise against them.

1. There is a problem with the workmanship

When backyard decks are built or resurfaced using sub-standard materials, or with shoddy workmanship, the effects will soon be visible. Boards may begin to come loose within a few months, or the wood/composite begins to warp or change color. Make sure you and your contractor are in agreement about the materials that will be used, and make sure your contractor has a strong reputation for quality workmanship.

2. The fee structures were unclear

Nobody wants to be hit with unexpected fees when the bill arrives – this can lead to a whole lot of anger and frustration, which isn’t good for anyone. Make sure you contractor gives it to you straight when it comes to the costs, and follows through as promised.

3. The job took too long

People don’t want to wait longer than advertised for a deck-building project to be completed, especially during the warm summer months. A standout contractor knows how to manage time and projects so that nobody is waiting around long. Less reputable contractors have scheduling problems routinely, and their customers let them know about it.

4. The service was horrible

Sometimes the service aspect of the deck building experience just isn’t as good as it should be, whether the workers are rude and inconsiderate, or whether the customer finds it impossible to get the contractor on the phone for information about the project. Either way, there’s no reason to put up with bad service from a deck builder – there are plenty of more reputable contractors around.

Avoiding common complaints against deck builders

It’s nice to know that if something goes wrong with your deck building process, you always have the opportunity to leave a complaint on popular review channels like Facebook, Yelp or Google. But let’s face it – nobody wants to be in this position. We’d rather have a great deck building experience, from the first time we make contact to the finished product. To do this, we need to research deck builders carefully before we choose one. The more reputable and qualified builders will always deliver a great result – and if something goes wrong, they’ll make it right.

Client Testimonials

J.Widener from Newton, NJ

“Outstanding team. Very impressed with the whole process and the most with my new beautiful deck!”

S.Long from Franklin Township, NJ

“The deck looks FANTASTIC. I still can’t believe that Deck Guardian was able to resurface my old, ugly deck. Our neighbors have stopped by to comment on how great the deck looks. The attention to detail, work ethic and professionalism set this company apart. I highly recommend Deck Guardian!”

M.Lewis from Fleminton, NJ

“We have received numerous compliments from Neighbor’s and friend’s who think that the finished project looks terrific. Not only do I appreciate the “quality job”, but I really appreciate the professional manner Skip handled all the details!”

L.Cohen from West Orange, NJ

“When I came home yesterday, I could not believe how amazing my newly resurfaced deck looked. Crew did an amazing job. It was also a pleasure to work with your salesperson, very professional and knowledgeable!”

S.Smith from Chester Township, NJ

“I’m completely impressed. I have dealt with my share of contractors as I have been updating my home for several years. Deck Guardian gets the gold medal. Deck Guardian restored my 10 year old deck & fence to a brand new condition. I am amazed!”

P.Tang from Westfield, NJ

“Deck Guardian Team did a good and pleasant job to give us a professional service and a beautiful new deck, without replacing it. We love the color and the way it feels like. Highly recommended!”

Kathryn Barchi from Piscataway, NJ

“My husband and I had recently moved into a new home and quite quickly we learned of so many things that both us and the home inspector missed prior to the purchase; the deck being one huge item. We quite desperately wanted to use our deck and know that it was safe for us, our kids, our pups, and our guests, which in the original state, was definitely not the case. Deck Guardian to the rescue! The Deck Guardian team, from the free estimate to the point of project close, were quite wonderful to work with entirely. They even pointed out additional things we had missed with regards to the safety of our deck. Of course, best of all, the Deck Guardian team was able to work within our budget, while giving us back our deck with a new lease on life. Deck Guardian far exceeded our expectations and for that, my husband and I can not thank them enough!!!”

Jessica Ravitz from Skillman, NJ

“Deck Guardian completed an amazing deck replacement project for us in less than 2 weeks after we signed our contract. Not only did they provide an extremely competitive price, we got a beautiful deck that so greatly exceeded our expectations! Everyone at Deck Guardian is wonderful – from the estimator, the crew and the administrative staff – very friendly, professional, meticulous and hard working. We are so pleased and give the highest recommendation!!! Thank you Deck Guardian!”

Paul Cichello from Bridgewater, NJ

“I contacted Deck Guardian and was given an estimate the very next day. The representative was very knowledgeable and fair. The workers were polite and professional. We are satisfied with our new deck and would recommend Deck Guardian to anyone who wants quality work.”